Refund policy
SESSY
Return Policy
Effective Date: June 29, 2026
Sessy is a brand owned and operated by ECJPYC Corporation, a Delaware corporation (the "Company," "we," "us," or "our").
This policy explains how we handle issues with orders placed at eatsessy.com (the “Site”).
1. Our promise
If something’s wrong with your order, we’ll make it right. Because our products are food, we can’t accept physical returns, so instead of sending anything back, we’ll take care of you with a replacement or store credit, whichever fits best, or, as a last resort, a refund.
2. When to reach out
If your order arrives damaged, defective, leaking, missing items, or incorrect, or if it never arrives at all, email orders@eatsessy.com with your order number and a short description of what happened. Please reach out within fourteen (14) days of delivery so we can resolve it while it’s still actionable on our end and with the carrier. For damage in transit, clear photos of the affected product, the outer shipping box, and the shipping label help us file carrier claims faster (helpful, not required).
3. How we make it right
Once you reach out, our team will review the details and follow up with the resolution that makes the most sense, usually a replacement of the affected item or order at no additional cost, or store credit toward a future purchase. If neither a replacement nor store credit can resolve the issue (for example, if an item is no longer available), we may refund the affected item to your original payment method as a last resort. You won’t need to send anything back: because our products are food, we can’t resell returned items, and shipping product back creates needless waste and cost on both sides.
4. Final sale
The following are final sale and not eligible for replacement or store credit, except when they arrive damaged, defective, or incorrect:
• Limited-edition drops and collaboration products, or anything marked final sale at the time of purchase.
• Merchandise (aprons, bandanas, kitchen towels, and other non-food items).
• Gift cards, where offered.
• Free gifts, samples, and promotional items.
We may consider exceptions to this section case by case at our discretion.
5. Delivery addresses
Please provide a complete and accurate delivery address at checkout. We’re not responsible for orders delayed, lost, or returned to sender due to an incorrect or incomplete address, or a recipient who was unavailable at the delivery location. If you notice an address error right after ordering, email orders@eatsessy.com and we’ll do our best to correct it before the order is sent to fulfillment. Once an order has shipped, address changes must be coordinated with the carrier directly, and any carrier fees are the customer’s responsibility. Orders returned due to an incorrect address may be refunded for the product cost only; original and return shipping charges are non-refundable in these cases.
6. Marked delivered but not received
If the carrier’s tracking shows your package as delivered but you haven’t received it, email orders@eatsessy.com and we’ll help you open a claim with the carrier. Please reach out within a reasonable window of the delivery timestamp so the claim stays actionable. Once the carrier completes its investigation, we’ll work with you on the appropriate resolution.
7. Order cancellations
Order cancellations are governed by our separate Cancellation Policy, available on the Site.
8. Changes to this policy
We may update this policy from time to time. The version posted on the Site at the time of your purchase is the version that applies to your order.
Contact
ECJPYC Corporation (d/b/a Sessy)
363 Bond Street, Brooklyn, NY 11231
Email: orders@eatsessy.com
eatsessy.com
SESSY
Cancellation Policy
Effective Date: June 29, 2026
Sessy is a brand owned and operated by ECJPYC Corporation, a Delaware corporation (the "Company," "we," "us," or "our").
This policy explains how we handle issues with orders placed at eatsessy.com (the “Site”).
1. Order cancellations
Once you place an order, our fulfillment team begins processing it quickly so it ships on time, so we can’t guarantee a cancellation once an order is confirmed. If you need to cancel, email orders@eatsessy.com as soon as possible with your order number and the name on the order, and we’ll do our best to catch it before it leaves our warehouse. If we can intercept it in time, we’ll cancel and refund your original payment method (refunds typically post within five to ten business days, depending on your bank or card issuer). If we can’t, the order will ship as placed and our Return Policy takes over. Requests sent through other channels (social DMs, contact forms) can’t be guaranteed in time; email is fastest.
2. Limited-edition drops and collaborations
Limited-edition drops, collaboration products, and any item marked final sale at the time of purchase are non-cancellable and non-refundable once the order is confirmed, except where the item arrives damaged, defective, or incorrect (our Return Policy governs those).
3. Changes to an order
Because orders move to our fulfillment center for processing right away, we generally can’t modify them, including item swaps, quantity changes, address corrections, or gift-message edits, once an order is placed. If you catch an error right after checkout, email orders@eatsessy.com with your order number and the change you need; we’ll review case by case and do our best, but can’t guarantee it. Where a change isn’t possible, the fastest path is usually to cancel the order (see Section 1) and place a new one. After an order ships, address changes must be handled with the carrier directly, and any carrier fees are the customer’s responsibility.
4. Refused, undeliverable, or returned-to-sender orders
Orders refused at the door, returned due to an incorrect or incomplete address, or left unclaimed by the carrier aren’t eligible for a full refund by default. We review these case by case and typically refund the product cost only; original and return shipping charges are non-refundable in these cases.
5. Cancellations we make
In limited cases we may need to cancel an order before shipment, for example if an item is out of stock, there is a pricing or description error on the Site, payment can’t be verified, or we suspect fraud. If we cancel an order on our end, we’ll notify you by email and refund your original payment method in full.
6. Changes to this policy
We may update this Cancellation Policy from time to time. The version posted on the Site at the time of your purchase is the version that applies to your order.
Contact
ECJPYC Corporation (d/b/a Sessy)
363 Bond Street, Brooklyn, NY 11231
Email: orders@eatsessy.com
eatsessy.com
